Frequently asked questions

You fill in the booking form with the product, date, and event details. Your request is sent to our team for review, and the chosen slot is held temporarily for you. We then contact you to confirm the final details together.

No. Submitting the form holds the slot temporarily, but the booking becomes final only after our team validates it manually. We reply with confirmation within 24 hours.

For events that need multiple products, locations outside Cluj-Napoca, or special requirements (extra decor, specific access or setup arrangements). A custom quote lets us discuss the details together before finalizing anything.

Our team handles the logistics. We deliver to the event location, set up and inflate the product, give the safety briefing to the two adults designated to supervise, and come back at the end to collect. No logistics on you — but supervision during the event remains with the two designated adults.

Setup takes approximately 30–45 minutes for each product. We agree on delivery time so everything is ready well before the event.

We cover Cluj-Napoca and the surrounding area. For events in other areas, reach out and we'll confirm availability and transport details individually.

At least two adults, assigned to this role and instructed before use. Per the manufacturer's manuals, they must continuously monitor entry, exit, and user behaviour throughout the entire period of operation. Unless the agreed package explicitly includes supervision provided by us, you designate the two adults — our staff do not stay at the event. We confirm this together at booking.

Yes. At setup, our team gives the safety briefing to the two adults designated to supervise the product and answers any questions before the event begins. The briefing is mandatory before use, but it is not a formal qualification.

All our products are intended for use in normal conditions. For strong wind, rain, or extreme temperatures, we recommend postponing or moving to a covered space. If the forecast is uncertain, we discuss it with you in advance and find the best solution together.

Every event has different needs — duration, location, decor, additional services. We prefer to prepare a clear quote based on the exact details of your event, rather than show a fixed price that doesn't reflect reality.

In principle yes, but please let us know as early as possible. Changes are easiest with at least a few days' notice before the event. The full changes and cancellations policy is available in the Terms and Conditions section.