Terms and conditions

The site presents our event rental services and products in the Cluj-Napoca area. Through it you can send a booking request, a custom quote request, or a message via the contact form.

The site is operated by 01 CODE S.R.L., the company that runs the Aleria Events brand. The operator's full identification details are available in the Legal Notice.

The site is not an online shop and does not allow online purchase or payment. It works as a platform for presenting our services and sending requests.

In these terms, the words below have the following meaning:

By using the site or sending a request, you confirm that you have read and agree to these terms.

If you do not agree with them, please do not use the site and do not send requests.

The site works on a request basis, not through instant booking.

Sending a request does not automatically create a confirmed booking. A request becomes a firm booking only after we explicitly confirm it in writing. The steps are as follows:

Availability information, indicative prices, and product details shown on the site are informative.

Actual availability, the final offer, the event details, and matters related to delivery, setup, and collection are confirmed directly with you, after we review the request.

The products are items rented for events.

Descriptions, photos, packages and availability information are indicative and may be updated.

Final setup details depend on the location, access to the location, the weather, the event type, and our confirmation.

If prices are shown on the site, they are informative and indicative until we confirm them in writing for your request.

For custom quote requests, we prepare an offer tailored to your event. It may depend on the event type, location, duration, the chosen products, logistics, and other details.

The site does not process direct online payments. Any payment details are arranged directly with us.

So that everything goes smoothly, please:

On our side, we undertake to:

Inflatable and event equipment depends on safe weather, a suitable setup space, and appropriate access to the location.

Per the manufacturer's manuals, use of the products requires continuous supervision by at least two adults aged 18 or over who are assigned to this role and instructed before use. They must monitor entry, exit, and user behaviour throughout the entire period of operation.

Unless the agreed package explicitly includes an attended supervision service provided by us, designating the two adults and ensuring their continuous presence is your responsibility. Our staff deliver, set up, and give the safety briefing, but do not stay at the event.

If safety, weather, access, or other operational conditions require it, we may decline, postpone, adapt, or cancel a service.

In such cases we contact you to find a practical solution together.

If you want to change or cancel a request, please contact us as soon as possible.

We confirm changes depending on availability.

Since the site does not process online payments, no online payment or refund rules apply here. Any such matter is discussed directly with us.

The site's content — texts, images, the visual identity and brand elements — belongs to us or is used with permission, to present our services.

You may not copy or reuse this content for commercial purposes without our consent.

The site includes links to our Facebook, Instagram and TikTok profiles, a WhatsApp link for contact, and a link to the ANPC/SAL platform.

These are simple links that you open yourself. If you reach an external platform, it operates under its own rules and policies, which are outside our control.

How we process personal data is described in Privacy policy.

For information about cookies and similar technologies, see Cookie policy.

We encourage you to contact us directly first, at contact@aleria-events.ro, so we can quickly resolve any misunderstanding.

The National Authority for Consumer Protection (ANPC) makes the alternative dispute resolution (SAL) platform available to consumers: https://reclamatiisal.anpc.ro/.

Romanian law applies to these terms. If we do not reach an amicable solution, disputes may be resolved by the competent courts or authorities in Romania.

We strive to provide accurate information and a quality service, within reasonable limits.

To the extent permitted by law, we are not responsible for inaccurate information you submit, for misuse of the equipment, or for situations outside our control.

Nothing in these terms limits liability in cases where the law does not allow it.

Events such as adverse weather, safety risks, access restrictions, technical problems, illness, legal restrictions, or other external situations may affect the service.

In such cases we contact you to find a practical solution together.

We may update these terms when the services, the site, providers, or legal requirements change.

The date of the last update is shown at the top of this page.